Scope and current availability
This policy covers DineBud software subscriptions sold through Paddle when checkout becomes available. Paid subscriptions are not currently on sale, and opening a workspace does not trigger a charge. Contact care@dinebud.com for product or account help. Food orders and restaurant payments are outside this policy; contact the restaurant about those.
Refund eligibility
Paddle’s Refund Policy and Buyer Terms govern Paddle transactions. Required statutory rights always apply. Paddle may consider a discretionary refund requested within 14 days of a transaction; that window is not an unconditional refund guarantee. Eligibility also depends on applicable withdrawal rights and defects or delivery failures. DineBud does not offer a separate money-back guarantee.
Request a refund
Visit Paddle billing support or use the support link in your Paddle receipt. Include your purchase email, transaction reference and a short explanation; never send full card details or passwords. For a product issue, you can first contact care@dinebud.com. Refunds approved for Paddle purchases are handled through Paddle, not a separate direct repayment from DineBud.
Cancel a subscription
Use the manage-subscription link in your Paddle receipt or Paddle billing support to stop renewals. Cancellation normally applies after the current billing period; it does not itself refund that period. If a checkout explicitly offers a paid-converting trial, cancel before its stated deadline to avoid the charge.
Processing and assistance
Paddle’s policy explains applicable processing times, payment methods, withdrawal procedures and regional rights. A refund can end access to the corresponding paid service. Contact care@dinebud.com for software help or difficulty locating your purchase. This policy does not restrict mandatory consumer rights.